PRODUCT

Quality / Material
  1. What is the ZAMAT memory foam pillow？
  • The ZAMAT memory foam pillow satisfies a variety of needs, and it is suitable for people who suffer from chronic neck pain, tension headaches, muscle tightness, TMJ, shoulder pain, and other disruptive problems.
  • In addition to promoting quality sleep, we want to help people find permanent relief from chronic neck and back pain.
  1. What is the ZAMAT pillow material made from？
  • ZAMAT memory foam pillows use only CertiPUR-US® certified premium foams, which are free of ozone-depleting agents, lead, and formaldehyde as regulated by the Consumer Product Safety Commission. The pillows have no odor and possess OEKO-TEX, CertiPUR-US, and ISPA certifications for better product safety.
  1. What is the ZAMAT pillowcase made from？
  • ZAMAT pillowcase is mainly made of bamboo fiber and medium molecular fabric.
  • The bamboo fabric is comfortable to the touch while breathable and sweat-absorbent, making it less stuffy in summer.
  • The medium-molecule material instantly reduces skin temperature by 2 to 5°C on contact, giving you a cool sleeping experience.
  1. What is the ZAMAT NekGenic™ Cervical Traction Neck Pillow？
  • The ZAMAT NekGenic™ Cervical Traction Neck Pillow combines ergonomic design with over 2000 years of Traditional Chinese Medicine (TCM) acupressure. It stimulates the occipital bone pressure points of the OCBR* and CV4 to bring more support and stretch to your neck. You can replicate the physical therapy sessions at home as often as you like.（*CV4 Therapy: Compression of the fourth ventricle; *OCBR: Occipital Cranial Base Release）
  • The NekGenic Neck Pillow is your private chiropractor that can change your life. Simply use it for 10 minutes a day and do nothing as NekGenic stretches your neck and shoulders to help you feel more refreshed.
  1. What is the ZAMAT NekGenic™ Cervical Traction Neck Pillow material made from？
  • The surface of the cervical pillow is made of two types of fabrics, magnetic therapy fabric, and four-sided stretchable elastic fabric.
  • The part that touches the skin uses advanced technology to implant millions of permanent magnetic particles in the magnetic therapy fabric. Magnetic therapy helps improve blood circulation, reduces inflammation, and helps relieve pain while improving comfort.
  1. Can the ZAMAT pillowcase be washed by machine？
  • Yes, both the inner and outer pillowcases can be removed and machine washed.
  • Please read the instructions on the product label carefully before washing.
  • The pillow core (the pillow itself) can not be washed.
Usage issues
  1. Does the ZAMAT help me sleep better?
  • With the ZAMAT Memory Foam Pillow, you'll get a whole new sleep experience that gives you a comfortable and relaxing sleep while relieving daytime fatigue.
  • Your head, neck, and shoulders will be fully supported and aligned when you use this ergonomic pillow.
  1. How comfortable is the pillow？
  • Our pillows are equipped with cushioned memory foam that conforms to your head and neck to relieve pressure and prevent morning headaches caused by sleeping on pillows that are too hard or too soft.
  1. Whether the height/comfort of the pillow can be adjusted if it is not suitable？
  • Our pillows have inserts inside, so if you think the pillow is too high or too hard, you can remove the insert.
  • At the same time, if you feel that the pillow is too short or not supportive enough, we also have the corresponding pillow inserts available for purchase, you can freely adjust according to your needs.
  1. The new pillow has a strange smell after unpacking.
  • Due to our long shipping time, the whole product is in an airtight state during the shipping process. It is normal to have some peculiar odor.
  • Generally, take it out and blow it in a ventilated place for 3-5 days, it will be completely eliminated.
  1. How long does the pillow last？
  • Our pillows are made of memory foam, which can be used for a long time and do not deform. You can use them without worry.
  • But we still recommend that you would better 1-2 years to replace the pillow.
  1. Whether the pillow can be used on both sides？
  • Yes, both sides of our pillow can be used, and you can choose which side to sleep on according to your sleeping habits and preferences.
  1. Why is there a button in the middle of the Butterfly Button Shaped Cervical Pillow？
  • The design of the button brings a stronger sense of traction to the cervical spine, providing greater relief, supporting your skull in the most ergonomic and relaxed position, and maximizing comfort when lying on your back.
  • As a result, you will wake up without tension and pressure in your neck and shoulders.

ORDER

Optional
  1. Would I need to open an account to shop?
  • You are not required to register an account.
  • You can make purchases and checkout as a guest. However, if you register an account, you do not need to refill your details every time you shop afterward.
  1. How do I create an account?
  • You can create an account by clicking on Login/Register and then Create an Account, and finally fill in your details.
  1. Which pillow is suitable for me？/Which pillow will improve my condition (headache, whiplash, etc.)
  • You can click on Compare all pillows and find the suitable pillow for you by comparing the different properties of the pillows.
  • Also, if you have a related condition, we suggest you better consult your doctor which pillow is more suitable for you.
  1. What sleeping position is most suitable for memory foam pillows/Whether the product accepts various sleeping positions
  • Our pillows are ergonomically designed to fit the head and shoulder and neckline well in any sleeping position. It is suitable for supine sleepers, side sleepers, and prone sleepers.
  1. I have a problem adding an item to my shopping cart.
  • Products can be added to the shopping cart as long as they are not sold out.
  • There may be cases where items are in someone else's cart, so the status of the item is reflected as "temporarily unavailable".
  1. How do I use a coupon code?
  • If you are using the PC, you can find the " Coupon " section on the shopping cart page, enter your code and it will be automatically offset when you pay for your order.
  • If you are shopping on mobile, you can click on the coupon icon to enter your code and it will be automatically offset when you pay for your order.
  1. What payment methods do you accept?
  • Our store accepts the following payment methods: PayPal and all major credit and debit cards, such as Mastercard, VISA, and American Express.
  1. How do I know if my order has been confirmed?
  • After you place your order, you will receive a confirmation email to confirm that your order has been received.
  • Please note that orders will only be shipped once your credit card payment has been approved and your billing address and shipping address have been verified.
  • Or, if you are a registered user, you can check the status of your order in My Account.
  1. How do I find the order number?
  • After you place your order, you will receive a confirmation email from us with your order number.
  • Or, if you are a registered user, you can view your order number in My Account.
Cancel or modify your order
  1. Can I modify or cancel my order?
  • Unfortunately, we are unable to cancel orders after they have been placed. This will allow us to pack your order efficiently and minimize errors. We recommend checking your order before placing it.
  1. Can I change my address after placing an order?
  • Please note that your address can not be changed after your order has been processed or shipped.
  • Please update your shipping address to your residential address, not your vacation address.
  • We will assist in intercepting your package, but if we fail to do so, you are responsible for your own losses.

LOGISTICS

  1. When will my order be shipped?
  • It typically takes 1-2 business days to process your order and an additional 4-7 business days to deliver your package to its destination via standard shipping. Shipping schedules and deadlines are based on shipping estimates provided by the carriers we may use.
  • Please note that due to circumstances beyond our control (i.e. weather-related, force majeure, natural disasters, or other carrier-related delays), we have no control over or responsibility for any delays and do not guarantee any delivery dates. If there is a significant delay in the shipment of your order, we will contact you via email.
  • We ship Monday through Friday, and any orders placed after 1 pm PST will be processed the next business day. Don't worry, we will handle customs duty charges.
  1. How do I track my order?
  • As soon as your package is delivered, you will receive a shipping notification email with a tracking number. This is used to track your package.
  1. When will my order arrive?
  1. How much does shipping cost?/Do you offer free shipping?
  1. How do I deal with a missing item?

REFUND

  1. How do I return my ZAMAT package?
  • If you need to return a package, please contact us online or through the service service@zamathome.com.
  • Also, we would like you to provide us with your order number and the reason for your return. We will optimize our products and services based on your comments.
  1. How long does it take to process my refund?
  • It usually takes 1-2 business days to process your refund, and we will send you an email after initiating the refund.
  • However, there may be system issues that require an extended refund time.
  1. What is the return policy?

CONTACT US